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Pulangan & Bayaran Balik (Bhg. 5):  Amalan Terbaik Bagi Mengurus Pulangan & Bayaran Balik - Cikgu Shopee
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Pulangan & Bayaran Balik (Bhg. 5):  Amalan Terbaik Bagi Mengurus Pulangan & Bayaran Balik

 Pulangan & Bayaran Balik (Bhg. 5):  Amalan Terbaik Bagi Mengurus Pulangan & Bayaran Balik

Amalan Terbaik Untuk Penjual

SEBELUM MENGHANTAR PESANAN
✅ Gunakan Logistik yang Disokong Shopee (SSL) atau pastikan bahawa kurier anda mempunyai nombor penjejakan. Ini untuk anda pastikan bila pesanan anda telah sampai kepada pembeli.
✅ Anda digalakkan simpan rakaman foto / video semasa pesanan dibungkus dan dihantar.
✅ Hantar barang dengan perlindungan yang mencukupi (mis. styrofoam/ bubble wrap).

SELEPAS PERMINTAAN PULANGAN / BAYARAN BALIK DIKEMUKAKAN
✅ Balas permintaanPulangan / BayaranBalikdengan segera.
✅ Bincang dengan pembeli sebelum mengemukakan pertikaian.
Muatnaik bukti dengan segera setelah pertikaian dikemukakan.

Punca Kadar Bayaran Balik Yang Tinggi

Barang Salah – Contoh: Pembeli membeli barang A tapi barang B yang dihantar
Barang Tidak Mencukupi – Contoh: Pembeli membeli 3 barang tetapi hanya 2 barang sahaja yang dihantar
Barang Terlebih – Contoh: Pembeli membeli 4 barang tetapi 5 barang yang dihantar
Barang Rosak – Produk dihantar dengan kerosakan seperti calar kecil di permukaan, bahagian yang pecah, produk yang tidak berfungsi. Kemungkinan sebab berlaku adalah kaedah pembungkusan yang tidak betul, bahan pembungkusan yang tidak betul ATAU perlindungan tidak mencukupi.
Barang Yang Lepas Tarikh Luput – Barang yang dihantar telah melepasi tarikh luput (produk kecantikan, makanan dan sbg.)

Langkah Pencegahan Isu Seperti Ini

  1. Laksanakan proses memilih & menyemak dengan lebih baik
    • Prosedur pemprosesan pesanan yang sistemik
    • Memeriksa secara manual pesanan yang diambil sebelum buat penghantaran
  2. Cari pembekal dengan kualiti produk yang lebih baik
    • Lawati pembekal untuk mengesahkan keupayaan pengeluaran
    • Berkomunikasi dengan baik dengan pembekal anda untuk memastikan kualiti stok
    • Ikuti prestasi / perkembanagan pembekal
  3. Periksa keadaan produk semasa proses masuk dan pembungkusan
    • Periksa tarikh luput semasa waktu pesanan masuk
    • Oleh kerana produk mungkin diletakkan di rak dan tidak dipindahkan untuk jangka waktu tertentu, gunakan semakan kualiti (QC) kedua semasa proses pembungkusan\
  4. Gunakanbahanbungkusan yang mencukupi untuk memberikan perlindungan maksimum kepada bungkusan
    • Sediakan prosedur operasi standard (SOP) untuk menyeragamkan bahan dan kaedah pembungkusan yang digunakan untuk pelbagai jenis produk
    • Sapukan 2-3 lapisan balut gelembung (bubble wrap) setiap produk
    • Lekat bukaan produk cecair untuk mengelakkan tumpahan
    • Sekiranya terdapat banyak barang dalam satu pesanan, lekatkan dengan rapat untuk mengelakkan perlanggaran semasa penghantaran
  5. Sediakan bekas pembungkusan yang baik untuk bungkusan
    • Pastikan kotak dengan ukuran yang sesuai dipilih untuk setiap pesanan, kemudian susun barang dengan kemas ke dalam kotak dan tinggalkan sedikit ruang untuk bahan pengisi
    • Gunakan kertas hancur, beg udara, styrofoam atau kerepek styrofoam sebagai pengisi
    • Kemaskan barang yang rapuh dalam bahan pembungkusan pelindung di semua sisi
    • Tampal pelekat ‘Fragile’ di permukaan bungkusan dengan produk yang mudah pecah, agar syarikat penghantaran dapat mengenal pasti produk yang rapuh

Langkah Pencegahan Isu-Isu Seperti Ini

Pastikan bahawa anda mempunyai bahan yang diperlukan sebelum anda mula membungkus. Untuk pembungkusan yang betul, anda memerlukan sekurang-kurangnya barangan berikut:

Senarai Bahan Pembungkusan Yang Disyorkan

Setakat ini sahaja dahulu perkongsian perkara-perkara penting & asas yang anda perlu tahu. Semoga bermanfaat kepada anda. Sekian, terima kasih.

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Ridhwan Musa

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